Created in October 2012, MYTH FACTORY was originally an online store 100% dedicated to Saint Seiya Saint Cloth Myth figurines (we have to start somewhere, don't we?)
From this period, we still have the word "Myth" in our name ... and a rather large choice of Saint Cloth Myth in our catalogue :-)
To meet the demand of our growing clientele, our offer has diversified over time and now includes a wide selection of collectible figures and statues derived from films, manga, comics and video games.
Our business is based in Belgium, close to the city of Nivelles, a central location that allows us to deliver to our private and professional customers all over the world.
The success and longevity of our shop is due to its commercial policy based on quality customer service at attractive prices.
We place particular emphasis on the careful shipment of your orders and a perfect after-sales service.
In short, our customers are at the center of our concerns.
We try every day to give the best of ourselves in order to respect the commitments we have made since the launch of our activity (commitments that I let you discover below).
If you have any questions, our team is at your disposal by email and telephone from Monday to Friday.
I wish you an excellent visit on our website, hoping that it will allow you to go back to pleasant childhood memories.
THE BEST SERVICE
At MYTH FACTORY, we do everything possible to satisfy you at each step of your order.
During your purchase: availability
A question about one of our products?
Looking for an item that is not listed in our catalog?
A technical problem with our website?
We are at your disposal on working days (Monday to Friday from 9 am to 6 pm) by e-mail and phone to meet your needs as quickly as possible.
During the preparation of your package: speed, quality and flexibility
Orders are shipped within 2 working days (we are closed on saturdays and sundays) after your payment and the arrival in stock of your preordered products.
We take great care in packing your products in order to avoid any damage during transport.
Discover our packing method here.
It mays happen that you want to change your order before its shipping :
- additional product,
- merger of two pending orders,
We are committed to meet your needs and advise you about the best solution. We draw your attention to the fact that the orders registered on our site are shipped once all the items they include are in stock, it is not possible to proceed to a partial shipment of your products.
During shipping : reactivity
Thanks to the online tracking of your shipment, we follow the delivery of your parcelstep by step and get in touch with our carrier when a problem is detected.
Receipt of your item : serenity
We have done our best to make you satisfied ... but your product has a defect ! No worries, we only buy our goods from official European distributors.This means that the replacement (within the limit of available stocks) or the reimbursement of defective items is ensured.
THE BEST PRICE
The guarantee of the lowest price in Europe
Have you seen any of our products cheaper elsewhere?
Let us know through our contact form : we will adjust our price immediately and we will refund the difference (refund with a voucher available for your next order, commitment for a limited time 7 days after yourpurchase).
Due to the distribution policy of the Hot Toys and Bandai Tamashii Nations brands aimed at favoring certain shops, it is not possible for us to offer the guarantee of the best price on these brands.
This guarantee is also not available on :
- "event exclusive" items
- Big size collectible statues and diorama for wich we offer a tailor made logistics service
Delivery at the best price
Thanks to our large volume of shipments, we benefit from advantageous shipping rates ... and we offer the insurance of your parcel (up to 500 eur) !
AN ENVIRONMENTALLY FRIENDLY ACTIVITY
We do everything possible to reduce our environmental impact :
- Using a maximum of recycled materials to pack your orders
- Choosing partners who really care about environment