Our history ...
I created Myth Factory in 2012 and yet it seems like yesterday.
Originally, it was a small "homemade" sales website 100% dedicated to Saint Seiya Saint Cloth Myth figures. A crazy idea to keep me busy during the long winter evenings and to take part in the adventure of online commerce with a nice product.
From this period, we still have the word "Myth" in the name of our shop... and a rather large choice of Saint Cloth Myth in our catalogue :-)
The structure has become more professional, the team has grown and our offer has diversified.
Today, we offer a wide selection of collectible figurines and statues from movies, manga, comics and video games that we deliver worldwide to thousands of fans.
During all these years at the helm of the company, I often wondered about the flash success and longevity of our shop in such a competitive market.
With hindsight, I am now convinced that the main reason is our business policy based on honesty and quality customer service.
In short, our strength is that our customers and their collection are at the centre of our concerns ... and my vision for the future is that they should remain there.
That is why, more than ever, our team is at your disposal to answer all your questions and to integrate your requests into our product and service offering.
I look forward to hearing from you soon and hope you enjoy your visit to our website and that it will take you back to pleasant childhood memories.
See you soon!
The best service
At MYTH FACTORY, we do everything possible to satisfy you at each step of your order.
During your purchase: availability
A question about one of our products?
Looking for an item that is not listed in our catalog?
A technical problem with our website?
We are at your disposal on working days (Monday to Friday from 9 am to 6 pm) by e-mail and phone to meet your needs as quickly as possible.
During the preparation of your package: speed, quality and flexibility
Orders are shipped within 2 working days (we are closed on saturdays and sundays) after your payment and the arrival in stock of your preordered products.
We take great care in packing your products in order to avoid any damage during transport. Discover our packing method here.
It mays happen that you want to change your order before its shipping :
- additional product,
- merger of two pending orders,
We are committed to meet your needs and advise you about the best solution. We draw your attention to the fact that the orders registered on our site are shipped once all the items they include are in stock, it is not possible to proceed to a partial shipment of your products.
During shipping : reactivity
Thanks to the online tracking of your shipment, we follow the delivery of your parcelstep by step and get in touch with our carrier when a problem is detected.
Receipt of your item : serenity
We have done our best to make you satisfied ... but your product has a defect ! No worries, we only buy our goods from official European distributors.This means that the replacement (within the limit of available stocks) or the reimbursement of defective items is ensured.
The best price
The lowest price in Europe
Have you seen any of our products cheaper elsewhere?
Let us know : we will adjust our price immediately and we will refund the difference (refund with a voucher available for your next order, commitment for a limited time 7 days after yourpurchase).
Due to the distribution policy of the Hot Toys and Bandai Tamashii Nations brands aimed at favoring certain shops, it is not possible for us to offer the guarantee of the best price on these brands.
This guarantee is also not available on :
- "event exclusive" items
- Big size collectible statues and diorama for wich we offer a tailor made logistics service
Delivery at the best price
Thanks to our large volume of shipments, we benefit from advantageous shipping rates ... and we offer the insurance of your parcel (up to 500 eur)!
An environmentally friendly activity
We do everything possible to reduce our environmental impact :
- Using a maximum of recycled materials to pack your orders
- Choosing partners who really care about environment