Parcels are shipped within 48 working hours (we are closed on saturdays and sundays).
As soon as your parcel is shipped we will send you an email with a tracking link to track your parcel.
The duration of transport is generally :
- 24 to 48 hours for Belgium
- 5 to 10 working days in other EU countries
- 10 to 30 working days in countries outside the European Union, depending on the length of the customs process (specific to each country)
Shipping fees include handling and packing fees as well as postage and optional insurance costs. Transport prices are regularly indexed by our carriers.
Therefore, when you book a product by deposit, the shipping fee displayed for your product at the time of your reservation is indicative. The price you will be charged will be the one indicated on our site when you pay the balance of your reservation.
In the event of a disruption in the network of one of our partner carriers, we reserve the right to redirect your parcel to another carrier or another relay point (the one closest to your home) with which we collaborate in order to avoid any delivery problems.
Boxes are amply sized and your items are well-protected (check here our packaging policy)
We do our best to reduce our environmental impact :
- By using a maximum of recycled materials to pack your orders
- By choosing environmentally friendly's carrier
Postal service delivery
We ship worldwide parcels until 20 Kg.
Pallet delivery (Belgium, France, Italy, Spain, Germany, The Netherlands and Luxembourg)
In order to guarantee a perfect delivery of your heavy and/or large items, we offer delivery on a pallet.
Thanks to the information we provide to you, you can make an appointment with the carrier to organise the receipt of your pallet within 8 days of the dispatch of your order.