Our European customers can return, at their own cost, the Product they ordered, without penalty and without giving any reasons within a period of fourteen (14) calendar days. This period runs from the day after the date of delivery of the order.
The product must be returned in perfect condition and in its original sealed packaging to the following address: MYTH FACTORY - impasse du Blancbou 10 - 5340 Faulx-les-Tombes - Belgium.
To ensure that your file is properly followed up, please include a copy of your invoice (available in your personal area on our website) in the returned parcel.
Proof of return by post or relay must be validated.
If the aforementioned conditions are met, MYTH FACTORY will refund to the Buyer the value of the returned item (excluding non-refundable deposit in case of preordered product, shipping and return costs that will be borne by the buyer), within fourteen (14) days to from the date of receipt by MYTH FACTORY of the parcel (the date of receipt by MYTH FACTORY worth notification to MYTH FACTORY of the exercise by the Purchaser of his right of withdrawal).
Returned goods travel at the buyer's risk. We therefore invite you to pack your product very carefully before shipping.
Any damage to the product during transport will be borne by the purchaser, as will any damage to the product's packaging, in accordance with the valuation rules described here:
- Packaging with small imperfection: 10% of the value of the product will be deducted from the refund.
- Slightly damaged packaging: 15% of the value of the product will be deducted from the refund.
- Heavily damaged packaging: 30% of the value of the product will be deducted from the refund.
In the event of damage to the returned product, the product will be considered unsaleable and will not be refunded.
In accordance with the European law, any Product whose original packaging has been opened / unsealed by the Purchaser prior to its return is excluded from the right of witdrawal rules and can not be refunded. It will be available for the Buyer at the following address : MYTH FACTORY - impasse du Blancbou 10 - 5340 Faulx-les-Tombes - Belgium.
MYTH FACTORY reserves the right to refuse any further order in case of too frequent retractions.
Full legal information about the right of withdrawal is available on the website of the Belgian PFS Economy here