THE BEST SERVICE
At MYTH FACTORY, we do everything possible to satisfy you at each step of your order.
During your purchase : availability
A question about one of our products ?
Looking for an item that is not listed in our catalog?
A technical problem with our website ?
We are at your disposal on working days (Monday to Friday from 9 am to 6 pm) by e-mail and phone to meet your needs as quickly as possible.
During the preparation of your package : speed, quality and flexibility
Orders are shipped within 48 working hours (we are closed on saturdays and sundays) after receipt of your payment or the arrival of your pre-ordered goods.
We take great care in packing your products in order to avoid any damage during transport.
Discover our packing method here.
It mays happen that you want to make a change to your order before shipping :
- Addition of products,
- Merger of two pending orders,
Contact us !
We are committed to meet your needs and advise you about the best solution. We draw your attention to the fact that the orders registered on our site are shipped once all the items they include are in stock, it is not possible to proceed to a partial shipment of your products.
During shipping : reactivity
Thanks to the online tracking of your shipment, we follow the delivery of your parcel step by step ... and get in touch with our logistics partner when a potential problem is detected.
Receipt of your item : serenity
We have done our best to make you satisfied ... but your product has a defect !
No worries, we only buy our goods from official European distributors ! This means that the replacement (within the limit of available stocks) or the reimbursement of defective items is ensured.
THE BEST PRICE
The guarantee of the lowest price in Europe
Have you seen any of our products cheaper elsewhere ?
Let us know through our contact form : we will adjust our price immediately and we will refund the difference (refund with a voucher available for your next order, commitment for a limited time : 7 days after your purchase).
Due to the distribution policy of the Hot Toys brand aimed at favoring certain shops, it is not possible for us to offer the guarantee of the best price on the Hot Toys products.
This guarantee is also not available on :
- "event exclusive" items
- Big size collectible statues and diorama for wich we offer a tailor made logistics service
Delivery at the best price
Thanks to our large volume of shipments, we benefit from advantageous shipping rates ... and we offer the insurance of your parcel (up to 500 eur) !
AN ENVIRONMENTALLY FRIENDLY ACTIVITY
We do everything possible to reduce our environmental impact :
- Using a maximum of recycled materials to pack your orders
- Choosing partners who really care about environment